Refund and Returns Policy – Cosmic Web Services LLC

Our refund and returns policy lasts 30 days from initial subscription or the most recent renewal. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a refund, your subscription must be properly cancelled.

Non-refundable items:

Gift cards
Discounts
Downloadable software products
Software products purchased from 3rd parties on your behalf

To complete your refund, we require a receipt or proof of purchase.

There are certain situations where partial refunds might be granted:

Any item that is cancelled less than 30 days after purchase

We will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Disputes and Cancellations

If you dispute a valid charge for a subscription with your credit card or other payment processor and have not properly cancelled that subscription renewal at least 3 days prior to the renewal date, WE WILL CONTEST YOUR DISPUTE based on your having agreed to the information on this page when you subscribed. You further agree to be charged an additional $30 fee – a pass-through cost regarding dispute handling from our credit card processor.

To cancel a subscription, you MUST log into your account, go to Subscriptions, open the subscription in question, and select Cancel:

Repeat for each listed subscription as appropriate.

ALTERNATIVELY:

You may contact us at least 3 days prior to the subscription renewal date requesting that your subscription(s) be cancelled.